Refund and Dispute Policy

1. Overview

At SnapApply, we are committed to customer satisfaction and providing exceptional service to all our users. This refund and dispute policy outlines our commitment to prorated refunds for unsatisfied customers and the comprehensive process for handling refunds and disputes.

2. Customer Satisfaction Guarantee

We stand behind our services with a customer satisfaction guarantee. If you are not satisfied with our services, we offer prorated refunds based on the unused portion of your subscription period.

3. Prorated Refund Policy

We offer prorated refunds in the following circumstances:

• Customer Dissatisfaction: If you are not satisfied with our services for any reason
• Service Quality Issues: If our service quality falls below the promised standards
• Technical Problems: If our platform is unavailable for extended periods
• Feature Availability: If advertised features are not available or functioning properly
• Subscription Cancellation: When canceling your subscription mid-billing cycle
• Change of Circumstances: If your job search needs or financial situation changes

Prorated Refund Calculation

Prorated refunds are calculated as follows:

• Monthly subscriptions: Refund = (Days remaining in billing period ÷ Total days in billing period) × Subscription amount
• Annual subscriptions: Refund = (Months remaining ÷ 12) × Annual subscription amount
• Processing fees and taxes are non-refundable
• Minimum refund amount: $5.00 (to cover processing costs)

4. General Refund Eligibility

Additional circumstances where refunds may be issued:

• Billing Errors: Incorrect charges or duplicate billing
• Service Cancellation: Cancellation before any services have been provided
• Account Issues: Inability to access services due to our system problems
• Force Majeure: Extended service interruptions due to circumstances beyond our control
• Regulatory Compliance: Changes in regulations affecting service delivery

5. Non-Refundable Items

The following are not eligible for refunds:

• Processing fees and applicable taxes
• Services that have been fully utilized and delivered
• Accounts terminated due to Terms of Service violations
• Requests made more than 60 days after the original purchase
• Third-party service fees (background checks, assessments, etc.)
• Custom or premium features that have been delivered

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at hello@snapapply.io
2. Include your account email address and subscription details
3. Provide a detailed explanation of your dissatisfaction or reason for refund
4. Include any relevant documentation, screenshots, or evidence
5. Specify your preferred refund method (original payment method or account credit)
6. Allow 3-5 business days for review and response

7. Refund Processing Timeline

Our refund processing timeline:

• Review Period: 3-5 business days for initial review
• Approval Notification: Email confirmation within 24 hours of approval
• Processing Time: 5-10 business days for refund to appear in your account
• Credit Card Refunds: May take 1-2 billing cycles to appear on your statement
• Bank Transfers: 3-5 business days for ACH transfers

8. Dispute Resolution Process

If you disagree with our refund decision or have other disputes, we follow this resolution process:

Step 1: Internal Review

• Request a review by our senior management team
• Provide additional documentation or evidence
• We will conduct a thorough investigation
• Response within 10 business days

Step 2: Mediation

• If internal review doesn't resolve the dispute, we may suggest mediation
• Third-party mediator may be involved
• Both parties agree to participate in good faith
• Mediation costs shared equally unless otherwise agreed

Step 3: External Resolution

• Contact your payment processor for chargeback consideration

9. Legal Rights and Consumer Protection

This policy does not limit your legal rights:

• You retain all rights under applicable consumer protection laws
• This policy is in addition to, not in lieu of, your legal rights
• You may pursue legal action regardless of this policy
• Statute of limitations and jurisdictional requirements still apply
• Class action waivers, if any, are subject to applicable law

10. Cancellation Policy

We understand that circumstances change, and you may need to cancel your subscription. Our cancellation policy is designed to be fair and transparent:

How to Cancel

• Online: Cancel anytime through your account settings dashboard
• Email: Send cancellation request to hello@snapapply.io
• Phone: Call our support team at 1-800-SNAP-APPLY
• Live Chat: Use our in-app chat support during business hours

Cancellation Terms

• No Cancellation Fees: We do not charge any fees for canceling your subscription
• Immediate Effect: Cancellation takes effect at the end of your current billing period
• Continued Access: You retain full access to all services until your paid period ends
• Prorated Refunds: If you cancel mid-billing cycle, you're eligible for a prorated refund
• No Questions Asked: You can cancel for any reason without explanation

11. Contact Information

For refund and dispute-related inquiries:

12. Policy Updates and Notifications

We reserve the right to modify this refund and dispute policy at any time. Changes will be effective immediately upon posting on our website. For significant changes, we will notify users via email at least 30 days in advance. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Governing Law and Jurisdiction

This refund and dispute policy is governed by the laws of the jurisdiction in which SnapApply operates. Any disputes arising from this policy shall be resolved in accordance with our Terms of Service and applicable local, state, and federal laws.

14. Related Policies

This refund and dispute policy should be read in conjunction with our Terms of Service and Privacy Policy.